PLEASE READ CAREFULLY: By signing a Service Agreement, paying a deposit, or providing written instruction to proceed (via Email or WhatsApp), you ("Client") agree to be bound by these Terms and Conditions. These Terms are drafted to comply with the E‑Commerce Law of Saudi Arabia (Royal Decree No. M/126) and the Personal Data Protection Law (Royal Decree No. M/19).
Aeto Studio offers three engagement models. The selected package will be specified in the Project Proposal.
Includes: mobile-first responsive website (Home, Menu/Services, Gallery, Google Maps, click-to-call); Google Search Console & basic SEO; 1 year hosting + support; delivery within 7 business days after receiving all client materials.
Premium bespoke design, advanced UX, faster support, GCC speed optimisation, optional multi-language (Arabic/English).
For enterprise-level websites, advanced e‑commerce, custom web apps, database integrations, multi‑vendor marketplaces → bespoke custom quotation. No upper limit on project fees. Payment: typically 50% deposit, 25% midpoint, 25% final. Hosting fees quoted separately.
E‑commerce/payment gateways (unless custom quote), logo design, content writing, translation, third‑party licences.
Client provides all necessary content within 7 days of Agreement start date.
First functional draft within 7 business days after receiving all materials (Standard/Premium). Custom timelines in SOW.
No liability for delays caused by Client. If Client fails to respond for 14 consecutive days, project may be put on hold + rescheduling fee.
If Aeto Studio delays delivery >15 days beyond agreed date without valid reason (excluding Client/force majeure), Client may cancel and receive full refund. Right void if delay attributable to Client.
Written approval (email/WhatsApp) = Final. Post‑approval changes: £25 (or SAR equivalent)/hour.
Services are bespoke digital services. Under Saudi E‑Commerce Law Art.13, the standard 7‑day cooling‑off cancellation does not apply once custom work has commenced.
Upon full and final payment, Client owns the specific design, layout, text, images. Aeto Studio retains moral rights (to be identified as author).
For migration: full backup provided after all invoices paid. We reserve portfolio display rights.
50% deposit, 25% at milestone, 25% upon final delivery (unless SOW states otherwise).
Billed annually in advance. Auto‑renewal unless 30 days written notice. Non‑payment → suspension.
Deposits non‑refundable once work started. If Client cancels mid‑project, we invoice for work completed. No refunds for unused hosting.
Aeto Studio complies with Saudi PDPL. For Client personal data → Data Controller; for end‑user data → Data Processor. Hosting on servers inside KSA. Data subjects have rights to access, correct, delete. Breach notification to SDAIA within 72h.
Client is responsible for their website’s privacy policy and consents. Marketing communications only with consent.
Target 99.9% uptime. Client shall not host content violating Saudi Anti‑Cyber Crime Law, CST regulations, Islamic principles, or public morality. No phishing, malware, spam. Suspension for breach.
Backups performed regularly, but Client advised to maintain independent backups. No liability for data loss from hacking, plugin failure, accidental deletion. Domain names: Client responsibility unless managed by Aeto Studio.
To fullest extent permitted by Saudi law, total liability ≤ amount paid by Client in 12 months prior to claim. No indirect/consequential damages (loss of revenue, profit, data). Mandatory exceptions: death, injury, fraud, etc.
Saudi VAT at 15% applies. Fees exclusive of VAT. B2B reverse charge may apply with valid VAT registration. B2C: VAT added. Foreign provider obligations if threshold exceeded.
Client may terminate hosting with 30 days written notice. Aeto Studio may terminate immediately for non‑payment, Acceptable Use breach, insolvency, material breach. Upon termination: outstanding fees due, deliverables provided after full payment.
Governing law: Kingdom of Saudi Arabia. Negotiation for 30 days, then binding arbitration under SCCA Rules (Riyadh, English language). Award enforceable under New York Convention. Sharia compliance review applies.
No liability for delays beyond reasonable control (acts of God, war, internet outages, government actions, etc.).
Aeto Studio may update Terms with 14 days’ notice of material changes. Continued use constitutes acceptance.
These Terms + Project Proposal + quotation = entire agreement. Variations require written signature.